Privacy Policy

7. Privacy Policy

Last Updated: [01/11/2026]

Herbovera respects user privacy and takes reasonable steps to protect personal information.

1. Information We May Collect

Name, mobile number, email, billing/shipping address, order details, payment-related information, seller/business information, support communications, device/browser information and platform usage information.

2. Purposes

Information may be used for account creation, order processing, payments, delivery, customer support, returns/refunds, fraud prevention, platform security, service improvement, legal compliance and permitted communications.

3. Payments

Payments may be processed by third-party payment providers. Payment providers may collect and process payment credentials according to their own policies.

4. Sharing

Necessary information may be shared with relevant sellers, logistics partners, payment providers, technology/service providers, security/fraud-prevention providers and government or regulatory authorities where legally required.

5. Seller Access

Information necessary to fulfil a marketplace transaction may be shared with the relevant seller and delivery partner.

6. Security

Herbovera uses reasonable technical and organisational measures to protect information, but no online system can be guaranteed completely secure.

7. Cookies

Cookies or similar technologies may be used for functionality, security, analytics and user experience.

8. User Rights

Users may exercise rights available under applicable data-protection law through the contact details provided in this policy.

9. Retention

Information may be retained for periods required for legal, accounting, security and legitimate business purposes.

10. Updates

This Privacy Policy may be updated from time to time and the revised version will be published on the platform.